frequently asked questions

Do you accept health insurance?

I am in-network with the following health insurances.

  • Aetna PPO plans (includes Duke Basic and Duke Select; co-pays may apply)

    • OUT OF NETWORK with Aetna CVS/HMO plans.

  • State Health Plan of North Carolina

  • Blue Cross Blue Shield PPO plan of North Carolina

    • OUT OF NETWORK with Blue Local and Blue Home.

  • Blue Cross Blue Shield Federal Employee Plan

  • First Health Plan

  • Medicare (only covers for diabetes or renal disease)

  • Out of state BCBS plans (varies by state - please contact your provider)

If you have in-network insurance, your claim will be electronically filed on your behalf by our practice. If you have out of network insurance or Medicare with a non-covered diagnosis, you will be considered a self-pay client.

Please check with your provider for specific nutrition benefits. Being in network does not always mean that your visit is covered in full. Co-pays, co-insurance and deductibles may apply. In order for insurance to be filed, you must upload a current copy of your insurance as part of your new client intake form.

Do you offer virtual visits?

Yes, as of 2020, our practice is 100% virtual. Sessions are conducted via tele-health which can be video or phone.

What forms of payment are accepted?

All major credit cards are accepted. HSA cards are generally accepted; however, a secondary payment method must be on file in case of insufficient funds.

Do I need a referral from my doctor to see you?

No, Medicare is the only insurance that currently requires a physician’s referral. Please note that Medicare only covers nutrition counseling if you have a physician documented diagnosis of diabetes or renal disease. Pre-diabetes is not a covered diagnosis. No other diagnoses are covered at this time even with a doctor’s referral. This is a Medicare policy and not a provider limitation. For other types of insurance or self-pay clients, a referral is not required but still welcomed from your provider. Referrals can be faxed to 919-800-3641.

How many visits will I need?

This varies from person to person. The number of visits is determined by the complexity of the client's health history as well as the goals of the visits. There is no minimum number of visits required.

Can another person attend my session with me?

Yes, in most cases, this is welcomed with the permission of the client and dietitian. The individual attending should understand that their presence is for the support of the client and to provide educational information as a caregiver or support person.

Will you coordinate care with my provider?

We can provide nutrition progress notes to your referring provider or other requested health professionals with your signed release.

Is there a fee for missed or cancelled appointments?

Missed appointments or those cancelled less than 24 hours prior to the scheduled appointment time will be charged a fee.